Refund policy

Returns and refunds policy

Four Plus One sells digital fitness programs and digital subscriptions. No physical products are shipped. Four Plus One also offers NUTRITION, an online nutrition service with its own rule, described below.

Digital products and subscriptions

Because our products are digital and access may begin after purchase, returns of physical goods do not apply.

You can cancel an active subscription at any time from your customer account or from the subscription management link included in your order confirmation emails. Cancelling a subscription stops future renewals and future charges. It does not automatically refund payments that have already been completed.

By proceeding with the purchase, you agree that access to the digital program or digital subscription may begin after the order is completed. Where permitted by applicable law, the start of access to digital content or digital services may limit or exclude the right of withdrawal.

Free trial period

Some subscriptions may include a 14-day free trial. During the free trial, no initial payment is charged.

You can cancel your subscription at any time before the end of the free trial from your customer account or from the subscription management link included in your order confirmation emails. If you cancel during the free trial, you will not be charged for future renewals.

If you submit a withdrawal request during the free trial and no payment has been made, the subscription will be cancelled where it has not already been cancelled, but no refund will be due because no amount has been collected.

Cancellation and withdrawal requests

You can submit a cancellation, return, or withdrawal request from your customer account:

https://fourplusoneprogram.com/en/pages/eu-withdrawal-form

You can also exercise your right of withdrawal directly from our store using the Right of Withdrawal form available in the footer of our website.

If your order has not yet been fulfilled or access has not yet started, you may request cancellation through your customer account. If your order has already been fulfilled or access has started, you may submit a return or withdrawal request, where available under applicable law.

European Union consumer rights

If you are a consumer in the European Union, you may have a legal right of withdrawal within 14 days from the date you complete the purchase and the subscription starts, subject to the exceptions provided by applicable law.

For digital content and digital services, the right of withdrawal may be limited or excluded in the cases permitted by applicable law, including where access to the digital content or digital service has started with the consumer’s consent and with the confirmations required by applicable consumer law.

This policy does not limit any mandatory rights you may have under applicable consumer protection laws.

Nutrition path

NUTRITION is a service provided by a nutritionist, not digital content, so it follows its own rule. You can withdraw within 14 days of purchase using the withdrawal form. If the nutritionist has already started preparing your meal plan or has delivered it, we keep €120 (VAT included) and refund the rest. After 14 days no refunds are given, but you can cancel the renewal anytime from your customer account. Full details are in our Terms of Service, Section 3.

Refund requests

If you believe there has been an error with your order, payment, subscription, or access to a digital program, contact us at fourplusoneprogram@gmail.com as soon as possible.

We review refund requests on a case-by-case basis. Refunds may be granted, for example, if there was a duplicate charge, a technical issue that prevented access to the purchased digital program, or another clear error related to the order.

Refunds are not automatically granted for completed billing periods, unused time, or failure to cancel a subscription before the next renewal date.

Refund processing

If a refund is approved, it will be processed to the original payment method. It may take several business days for your bank, card issuer, PayPal, or payment provider to process and post the refund.

Contact

For any question about refunds, subscriptions, cancellations, withdrawal requests, or access to your digital program, contact us at fourplusoneprogram@gmail.com.